Right of withdrawal (cooling off period)

You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation you have another 14 days to return your order.

If you exercise your right of withdrawal, you must return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to Elektro Parts.

At Elektro Parts it is possible to return too many or incorrectly ordered parts. This can also be done within 30 days of receiving your order.

We would appreciate it if you informed us of your intention by telephone: +31(0)6-10501739 or by e-mail: info@elektroparts.nl

Please note that the return costs are at your own expense.

Private: After receipt and inspection in our warehouse in Ridderkerk, the Netherlands, we will refund the invoice amount to you within 14 days to the account number known to us.

Company: After receipt and inspection in our warehouse in Ridderkerk, the Netherlands, we will refund the item amount within 14 days to the account number known to us.

You can send your return to:

Company: Elektro Parts
Street: Pruimendijk
Number: 126
Postal code: 2989AK
City: Ridderkerk
Country: the Netherlands

Please include a copy of the packing slip in the packaging and send it to us by e-mail: info@elektroparts.nl name of the parcel service and the TRACK&TRACE code

If you have received an incorrect part or a part that does not work properly, we will refund the invoice amount and the return costs.

Complaints

It can always happen that something does not go quite as planned. If you have a complaint, let’s see first if we can solve it together. You can contact our customer service desk on +31(0) 61 050 1739 or send an email to info@elektroparts.nl. Always state the invoice number and the item code if requested/available.

Elektro Parts will do its best to resolve your complaint to your satisfaction within 3 working days.

If this does not result in a suitable solution, you can ask eCommerce quality certifier Stichting WebwinkelKeur to mediate in the dispute. You’ll find their website at https://www.webwinkelkeur.nl/.

From 15 February 2016, EU consumers may also register complaints via the ODR platform provided by the European Commission, Which you can find at https://ec.europa.eu/. You can register your complaint via the ODR platform as long as it is not yet being handled elsewhere.

The ODR platform also provides information about safe online shopping in Europe.


 

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